Privacy Policy
Welcome to ZYVORA Recovery Science (“ZYVORA”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase our products, communicate with us, or use any of our services.
By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Who We Are
ZYVORA Recovery Science is a skincare and personal care brand committed to developing scientifically formulated skincare products designed to support skin health and barrier recovery.
For privacy-related questions or requests, please contact:
Email: support@zyvoracare.com
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Personal Information
- Full name
- Email address
- Mobile number
- Billing address
- Shipping address
- City, State and PIN Code
- Country
- Company name (if applicable)
Order Information
- Products purchased
- Order history
- Payment status
- Shipping information
- Delivery confirmation
- Refund history
Payment Information
Payments are processed through secure third-party payment providers.
ZYVORA does not store your debit card, credit card, UPI PIN, CVV, internet banking credentials, or other sensitive payment credentials on our servers.
Payment processors may securely collect and process payment information in accordance with their own privacy policies.
Account Information
If you create an account, we may store:
- Username
- Password (encrypted)
- Wishlist
- Saved addresses
- Order history
Technical Information
We automatically collect certain technical information including:
- IP address
- Browser type
- Device information
- Operating system
- Language preference
- Time zone
- Pages visited
- Website activity
- Referral source
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Maintain shopping cart information
- Improve website functionality
- Understand visitor behaviour
- Measure website performance
- Personalize user experience
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver products
- Verify transactions
- Provide customer support
- Respond to inquiries
- Process refunds
- Prevent fraud
- Improve our website
- Personalize user experience
- Send order updates
- Send shipping notifications
- Provide marketing communications (only where permitted)
- Improve our products and services
- Conduct internal business analytics
- Comply with legal obligations
4. Marketing Communications
If you subscribe to our newsletter or choose to receive promotional communications, we may send updates regarding:
- New product launches
- Offers
- Promotions
- Educational skincare content
- Brand updates
You may unsubscribe at any time using the unsubscribe link or by contacting us.
5. When We Share Information
We do not sell, rent, or trade your personal information.
We may share information only when necessary with trusted service providers such as:
- Payment gateways
- Shipping and logistics partners
- Customer support platforms
- Website hosting providers
- Email service providers
- Analytics providers
- Fraud prevention services
- Government authorities where legally required
These third parties are expected to protect your information and use it only for the services they provide.
6. Order Fulfilment
To process and deliver your orders, we may share your name, phone number, shipping address, and order details with our logistics and delivery partners.
This information is used solely for order fulfillment and delivery.
7. Payment Security
Payments are processed through secure payment providers using industry-standard encryption.
ZYVORA never requests your banking password, OTP, UPI PIN, or CVV through email, phone, WhatsApp, or social media.
If anyone claims to represent ZYVORA and requests such information, please report it immediately.
8. Cookies
Cookies help improve your shopping experience.
Cookies may be used to:
- Save shopping cart items
- Remember login sessions
- Store preferences
- Improve website performance
- Measure traffic
- Analyze website usage
You may disable cookies through your browser settings; however, certain website features may not function properly.
9. Analytics
We may use analytics services to better understand how visitors interact with our website.
These services may collect anonymized information such as:
- Pages viewed
- Session duration
- Device type
- Browser information
- Geographic region
- Website interactions
Analytics data is used only to improve our services.
10. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
Although we take commercially reasonable measures to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Meet legal obligations
- Resolve disputes
- Prevent fraud
- Maintain business records
Information may be securely deleted or anonymized when no longer required.
12. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Request deletion of eligible information
- Withdraw marketing consent
- Request a copy of your information
- Lodge a complaint regarding data handling
Certain requests may be subject to legal or operational limitations.
13. Children’s Privacy
Our products and website are intended for individuals who are at least 18 years of age or who access the website under the supervision of a parent or legal guardian.
We do not knowingly collect personal information from children.
If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.
14. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, or external services.
We are not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of those websites before providing personal information.
15. International Visitors
If you access our website from outside India, your information may be processed and stored in India or other jurisdictions where our service providers operate.
By using our website, you consent to such transfer and processing.
16. Fraud Prevention
We reserve the right to monitor transactions and user activity to detect fraud, abuse, unauthorized activity, or violations of our policies.
Orders identified as potentially fraudulent may be delayed, verified, cancelled, or refused.
17. Legal Compliance
We may disclose information where required by applicable law, court order, government authority, law enforcement agency, regulatory authority, or to protect our legal rights, customers, employees, or business interests.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.
The revised version will become effective once published on this website.
Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
19. Contact Us
For questions regarding this Privacy Policy or your personal information, please contact us.
ZYVORA Recovery Science
Email: care@zyvoracare.com
We will make reasonable efforts to respond to legitimate privacy-related requests within a reasonable timeframe.
By using this website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.