Terms & Conditions

Welcome to ZYVORA Recovery Science (“ZYVORA”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services.

By accessing this website, creating an account, placing an order, or using any part of our services, you agree to be legally bound by these Terms. If you do not agree with these Terms, please discontinue use of the website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.
  • The information you provide is accurate, current, and complete.

We reserve the right to refuse service or terminate access if false or misleading information is provided.

2. Products

ZYVORA develops skincare and personal care products intended for cosmetic use only.

While we strive to ensure that product descriptions, images, ingredients, and specifications are accurate, minor variations may occur due to manufacturing updates, packaging revisions, photography, screen settings, or regulatory changes.

Product images are for illustration purposes only and may not exactly represent the final delivered product.

3. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit product quantities
  • Discontinue products without prior notice
  • Modify formulations where legally permitted
  • Update packaging or labeling
  • Refuse orders when inventory is unavailable
4. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

Although we make every effort to ensure pricing accuracy, errors may occasionally occur. If an incorrect price is displayed, we reserve the right to cancel the order and issue a full refund where applicable.

Taxes, shipping charges, and promotional discounts will be calculated during checkout.

5. Orders

Placing an order does not guarantee acceptance.

An order is considered accepted only after:

  • Payment authorization is successful (where applicable),
  • Inventory is confirmed, and
  • The order has been dispatched.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Suspected fraud
  • Pricing errors
  • Product unavailability
  • Duplicate or abnormal orders
  • Violation of these Terms
  • Incomplete customer information
  • Regulatory or legal restrictions

If payment has already been received for a cancelled order, the applicable amount will be refunded through the original payment method.

6. Payments

We accept payment methods made available during checkout.

Payments are processed securely through trusted third-party payment providers.

ZYVORA does not store your card details, UPI PIN, CVV, internet banking credentials, or other sensitive payment information.

Orders may be placed on hold or cancelled if payment authorization fails or suspicious payment activity is detected.

7. Shipping & Delivery

Shipping timelines provided on our website are estimates only and are not guaranteed delivery dates.

Delivery may be affected by:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Logistics disruptions
  • Government restrictions
  • Remote service locations
  • Incorrect shipping information

Ownership and risk of loss pass to the customer upon successful delivery to the shipping address provided.

For complete details, please refer to our Shipping Policy.

8. Returns, Refunds & Cancellations

Returns, refunds, replacements, and cancellations are governed by our separate Refund, Return & Cancellation Policy.

By placing an order, you agree to that policy.

9. User Accounts

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting access to your account.
  • Ensuring all account information remains accurate.
  • All activities conducted through your account.

Notify us immediately if you suspect unauthorized use of your account.

10. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or code.
  • Interfere with website security or functionality.
  • Scrape, copy, or reproduce website content without permission.
  • Misrepresent your identity.
  • Abuse promotional offers.
  • Engage in fraudulent transactions.

Violation of these Terms may result in suspension or permanent restriction of access.

11. Intellectual Property

Unless otherwise stated, all content available on this website is the exclusive property of ZYVORA, including but not limited to:

  • Brand names
  • Logos
  • Product names
  • Product formulations
  • Images
  • Videos
  • Graphics
  • Website design
  • Icons
  • Product descriptions
  • Educational content
  • Articles
  • Trademarks
  • Copyrighted material

No content may be copied, reproduced, distributed, modified, published, or commercially exploited without our prior written consent.

12. Product Reviews

Customers may submit reviews based on their genuine experience.

We reserve the right to remove reviews that:

  • Contain abusive language
  • Are defamatory or misleading
  • Promote competitors
  • Include spam or advertisements
  • Violate applicable laws
  • Infringe intellectual property rights

Submitting a review grants ZYVORA a non-exclusive, royalty-free right to display, reproduce, and publish the review on our platforms for promotional or informational purposes.

13. Medical Disclaimer

Our products are cosmetic products intended to support general skin care.

Information provided on this website is for educational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary depending on skin type, lifestyle, environmental factors, and consistency of use.

Customers with known allergies, sensitive skin, or underlying medical conditions should consult a qualified healthcare professional before using any skincare product.

14. Limitation of Liability

To the fullest extent permitted by applicable law, ZYVORA shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use or inability to use our website.
  • Delayed deliveries.
  • Product misuse.
  • Allergic reactions resulting from failure to follow product instructions.
  • Unauthorized access to customer accounts.
  • Technical interruptions.
  • Third-party service failures.

Our total liability, if any, shall not exceed the amount actually paid by the customer for the relevant product.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

15. Indemnification

You agree to indemnify and hold harmless ZYVORA, its owners, employees, affiliates, partners, and service providers from any claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your breach of these Terms.
  • Misuse of our website or products.
  • Violation of any law or third-party rights.
16. Force Majeure

ZYVORA shall not be responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Pandemic
  • Government actions
  • War
  • Civil unrest
  • Power failures
  • Internet outages
  • Transportation disruptions
  • Labour disputes
17. Third-Party Services

Our website may integrate or link to third-party services, including payment gateways, shipping partners, social media platforms, and analytics providers.

ZYVORA is not responsible for the availability, security, or practices of these third-party services.

18. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Ernakulam, Kerala, India, unless otherwise required by applicable law.

19. Changes to These Terms

We reserve the right to amend or update these Terms at any time without prior notice.

The revised Terms become effective immediately upon publication on our website.

Your continued use of the website constitutes acceptance of the updated Terms.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

ZYVORA Recovery Science

Email: care@zyvoracare.com

Phone: +91 96335 23369

We will make reasonable efforts to respond to your inquiry as promptly as possible.

By accessing or using the ZYVORA website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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