Shipping Policy

At ZYVORA Recovery Science, we are committed to delivering your skincare products safely, efficiently, and in excellent condition. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to this Shipping Policy.

1. Order Processing

Orders are processed only after successful payment confirmation.

Our standard processing time is:

  • 1–2 business days for most orders.
  • During product launches, promotional campaigns, festive seasons, or high order volumes, processing may take slightly longer.

Business days exclude Sundays and public holidays.

Orders placed after our daily processing cut-off may be processed on the next business day.

2. Shipping Coverage

We currently ship across most serviceable locations within India.

Availability depends on the coverage provided by our logistics partners.

If your location is not serviceable after an order is placed, we will notify you and issue a full refund if shipment cannot be arranged.

International shipping may be introduced in the future.

3. Shipping Charges

Shipping charges are calculated during checkout.

From time to time, ZYVORA may offer:

  • Free shipping promotions
  • Discounted shipping
  • Region-specific shipping offers

These offers may be modified or withdrawn without prior notice.

4. Estimated Delivery Time

Estimated delivery timelines after dispatch are:

LocationEstimated Delivery
Metro Cities2–5 Business Days
Other Cities3–7 Business Days
Remote Locations5–10 Business Days

Delivery estimates are approximate and should not be considered guaranteed delivery commitments.

5. Order Tracking

Once your order is shipped, you will receive tracking details through the email address or mobile number provided during checkout.

Tracking updates depend on our logistics partners and may take several hours to become active.

6. Delivery Attempts

Our delivery partners may make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address
  • Invalid phone number
  • Customer unavailable
  • Refusal to accept delivery

the shipment may be returned to us.

Additional shipping charges may apply for reshipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Name
  • Address
  • PIN Code
  • Phone Number
  • Email Address

ZYVORA is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

8. Delivery Delays

Although we strive to deliver every order promptly, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Transportation disruptions
  • Logistics partner delays
  • High seasonal demand
  • Remote delivery locations

Such delays do not entitle customers to compensation or refunds of shipping charges unless required by applicable law.

9. Damaged Packages

If your package appears visibly damaged upon delivery:

  • Inspect the package before accepting it.
  • Take clear photographs of the outer packaging and product.
  • Contact us within 24 hours of delivery.

Failure to report visible shipping damage within this period may affect our ability to investigate the issue with the courier.

10. Missing Items

If your order is delivered with missing items, please contact us within 48 hours of delivery.

To help us investigate, please provide:

  • Order Number
  • Photographs of the package
  • Photographs of the products received
  • Any relevant delivery details

Claims submitted after this period may not be eligible for review.

11. Lost Shipments

If a shipment is confirmed by the courier as lost during transit, ZYVORA will investigate the matter with the logistics partner.

Once the shipment is officially declared lost, we may, at our discretion:

  • Dispatch a replacement product (subject to stock availability), or
  • Issue a full refund through the original payment method.
12. Refused or Undeliverable Orders

Orders returned due to:

  • Customer refusal
  • Multiple failed delivery attempts
  • Incorrect address
  • Incomplete address
  • Non-contactable customer

may be treated as undeliverable.

Reshipping such orders may require payment of additional shipping charges.

Refunds, where applicable, will be handled according to our Refund, Return & Cancellation Policy.

13. Split Shipments

If an order contains multiple products, we may ship them separately based on:

  • Stock availability
  • Warehouse location
  • Operational efficiency

Customers will not incur additional shipping charges for split shipments initiated by ZYVORA.

14. Delivery Confirmation

An order is considered successfully delivered once it has been marked as delivered by the logistics partner to the shipping address provided during checkout.

ZYVORA is not responsible for packages accepted by family members, security personnel, reception staff, neighbours, or other individuals present at the delivery address.

15. Force Majeure

Delivery commitments may be affected by events beyond our reasonable control, including but not limited to:

  • Floods
  • Earthquakes
  • Fire
  • Pandemic
  • War
  • Civil unrest
  • Government restrictions
  • Labour strikes
  • Transportation disruptions
  • Internet or communication failures

ZYVORA shall not be liable for delays arising from such events.

16. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time without prior notice.

Updated versions will be published on our website and become effective immediately upon publication.

17. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

ZYVORA Recovery Science

Email: care@zyvoracare.com

Phone: +91 96335 23369

Our customer support team will be happy to assist you with your order.

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