Frequently Asked Questions

Approved commissions are paid according to the Affiliate Program Terms & Conditions after the applicable validation period.

Yes. There is no fee to apply for or join the ZYVORA Affiliate Program.

Visit our Affiliate Program page, complete the registration form, and our team will review your application.

Many ZYVORA products can be incorporated into a routine alongside Vitamin C. Refer to the usage instructions for individual products.

In many cases, yes. However, introduce new products gradually and monitor your skin for sensitivity. If you are using prescription treatments, consult your dermatologist.

Panthenol (Provitamin B5) helps improve skin hydration and supports smoother, healthier-looking skin.

Niacinamide, also known as Vitamin B3, is a multifunctional skincare ingredient that helps improve the appearance of uneven skin tone, supports the skin barrier, and helps balance excess oil.

Ectoin is a protective molecule known for helping skin defend against environmental stress while supporting hydration and skin comfort.

Ceramides are naturally occurring lipids found in the skin. They help support the skin barrier and reduce moisture loss.

PDRN (Polydeoxyribonucleotide) is a cosmetic ingredient commonly used in advanced skincare formulations to support the appearance of healthy-looking skin and improve skin comfort.

Approved refunds are generally processed within 5–10 business days to the original payment method.

For hygiene and safety reasons, opened or used cosmetic products are generally not eligible for return unless they are damaged, defective, or incorrectly supplied.

Cash on Delivery may be available for selected locations. Availability will be displayed during checkout.

Once your order is shipped, you will receive a tracking link via email or SMS.

Please contact our customer support team as soon as possible. We will do our best to accommodate changes before the order is shipped.

Orders may be cancelled before they are processed for shipment. Once dispatched, cancellation may no longer be possible.

Simply add your desired products to the cart, proceed to checkout, enter your shipping information, and complete payment using your preferred payment method.

Yes. Payments are processed through secure payment gateways that use industry-standard encryption technologies.

We accept UPI, debit cards, credit cards, net banking, wallets, and other payment methods available during checkout.

Discontinue use immediately and consult a healthcare professional if irritation persists or becomes severe.

If you are pregnant or breastfeeding, consult your healthcare professional before introducing new skincare products.

Yes. We recommend performing a patch test before using any new skincare product.

ZYVORA products are manufactured in India by licensed cosmetic manufacturers that follow applicable quality and regulatory standards.

Where applicable, products may undergo dermatological evaluation or safety testing. Refer to the individual product page for specific testing information.

Many of our products can be used by teenagers, depending on their skin concerns. If you are unsure which product is appropriate, consult a healthcare professional or contact our customer support team.

Many ZYVORA formulations are designed with sensitive skin in mind. However, every skin type is unique. We recommend performing a patch test before using any new skincare product.

Some formulations may be vegan while others may contain ingredients derived from animal sources or biotechnology. Please refer to the individual product page for specific information.

Yes. We do not test finished products on animals. We are committed to responsible product development and ethical business practices.

Some products may be fragrance-free, while others may contain carefully selected fragrance ingredients. Please refer to the ingredient list on each product page for complete information.

Most ZYVORA products are formulated for a wide range of skin types, including dry, normal, combination, and oily skin. Always review the product description and perform a patch test before first use.

ZYVORA focuses on barrier-first skincare. Instead of chasing trends, we formulate products that help support the skin’s natural barrier using ingredients such as ceramides, ectoin, peptides, niacinamide, panthenol, and other well-researched actives.

ZYVORA Recovery Science is a skincare brand focused on strengthening the skin barrier with scientifically selected ingredients. Our formulations are designed to support hydration, comfort, and healthy-looking skin using evidence-based cosmetic ingredients.

Please contact us within 48 hours of delivery with photographs of the product and packaging so we can investigate and assist you.

Occasional delays may occur due to weather, courier operations, or public holidays. You can track your shipment using the tracking link provided.

All orders completely free delivery regardless of amount or location or products.

Yes. We deliver to most serviceable locations across India.

Most orders are delivered within 3–7 business days, depending on your location.