Corporate Compliance, Consumer Protection & Responsible Business Policy
At ZYVORA Recovery Science (“ZYVORA”, “we”, “our”, or “us”), we are committed to conducting our business with integrity, transparency, accountability, and respect for our customers, partners, employees, suppliers, and the environment.
This Policy outlines our commitment to consumer protection, regulatory compliance, ethical sourcing, responsible marketing, data governance, intellectual responsibility, and sustainable business practices.
1. Our Commitment
ZYVORA is dedicated to:
- Developing high-quality skincare products.
- Conducting business ethically and responsibly.
- Complying with applicable laws and regulations.
- Protecting consumer interests.
- Maintaining transparency in our operations.
- Continuously improving our quality and governance standards.
2. Consumer Grievance Redressal
Customer satisfaction is one of our highest priorities.
Customers who experience concerns regarding products, orders, payments, deliveries, or services are encouraged to contact our Customer Care team.
Every complaint is reviewed fairly, objectively, and confidentially.
Where additional investigation is required, customers may be requested to provide supporting information such as:
- Order Number
- Invoice
- Product photographs
- Batch Number
- Description of the concern
We aim to acknowledge customer enquiries promptly and make reasonable efforts to resolve legitimate complaints within an appropriate timeframe.
Customer Support
Email: care@zyvoracare.com
Phone: +91 96335 23369
3. Regulatory Compliance
ZYVORA is committed to complying with applicable laws governing cosmetic products, e-commerce, consumer protection, advertising, data privacy, and commercial business operations.
Where applicable, our operations are conducted in accordance with relevant Indian regulatory requirements, including those relating to:
- Cosmetics
- Consumer protection
- Packaged commodities
- Product labelling
- Online commerce
- Data protection
- Intellectual property
As our business expands into new jurisdictions, we will work towards compliance with applicable local regulatory requirements.
4. Product Quality & Regulatory Information
We are committed to maintaining appropriate quality standards throughout product development and manufacturing.
Depending on the product and manufacturing requirements, quality documentation may include:
- Manufacturing Licence Details
- Batch Identification
- Product Traceability
- Ingredient Documentation
- Stability Evaluation
- Microbiological Testing
- Quality Control Procedures
Customers should always refer to the product packaging for the most current product information.
5. Customer Care Commitment
We strive to provide courteous, professional, and responsive customer service.
Our support team assists with:
- Orders
- Deliveries
- Product information
- Returns
- Refunds
- Safety enquiries
- General assistance
We continually review customer feedback to improve our products and services.
6. Counterfeit Product Warning
Customer safety is our highest priority.
Counterfeit cosmetic products may:
- Contain unsafe ingredients.
- Be manufactured without quality controls.
- Present hygiene risks.
- Cause skin irritation or injury.
To reduce the risk of purchasing counterfeit products, customers are encouraged to purchase ZYVORA products only through:
- Our official website.
- Our authorised marketplaces.
- Approved retail partners.
- Authorised distributors.
ZYVORA cannot guarantee the authenticity, safety, or quality of products purchased through unauthorised sellers.
Suspected counterfeit products should be reported immediately to our Customer Care team.
7. Responsible Marketing
ZYVORA believes that responsible marketing builds long-term customer trust.
Accordingly, we strive to ensure our communications are:
- Honest
- Accurate
- Transparent
- Evidence-based
- Responsible
- Respectful
We do not intentionally make misleading or deceptive claims regarding our products.
Marketing materials are intended to educate consumers about cosmetic skincare and should not be interpreted as medical advice.
8. Scientific Integrity
Our formulations are developed using scientific research, ingredient knowledge, and formulation expertise.
Where claims regarding product performance are made, they are intended to reflect cosmetic benefits supported by available evidence.
Individual experiences may vary.
9. Ethical Business Practices
ZYVORA expects ethical conduct throughout its operations.
We are committed to:
- Fair business practices.
- Honest commercial relationships.
- Respectful supplier partnerships.
- Compliance with applicable laws.
- Responsible decision-making.
10. Modern Slavery & Ethical Sourcing
ZYVORA does not knowingly support forced labour, child labour, human trafficking, or exploitative labour practices.
We seek to work with suppliers and manufacturing partners who share our commitment to ethical business conduct and lawful employment practices.
As our supply chain grows, we intend to strengthen supplier due diligence and responsible sourcing initiatives.
11. Environmental Responsibility
ZYVORA recognises the importance of protecting the environment.
Where reasonably practical, we aim to:
- Reduce unnecessary packaging.
- Improve packaging efficiency.
- Encourage responsible disposal of packaging.
- Minimise operational waste.
- Support environmentally responsible business practices.
- Evaluate more sustainable materials where commercially and technically feasible.
Environmental improvements will continue to evolve as our business grows.
12. Data Retention
Customer information is retained only for as long as reasonably necessary to:
- Fulfil orders.
- Provide customer support.
- Maintain business records.
- Meet legal obligations.
- Resolve disputes.
- Prevent fraud.
Information that is no longer required may be securely deleted or anonymised.
Further details are available in our Privacy Policy.
13. Information Security
ZYVORA takes reasonable administrative, organisational, and technical measures to protect customer information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While no online system can guarantee absolute security, we continually seek to improve our information security practices.
14. Continuous Improvement
We regularly review our:
- Policies
- Procedures
- Customer feedback
- Product quality
- Business operations
- Supplier relationships
to improve customer experience and maintain high standards of business conduct.
15. Policy Updates
ZYVORA reserves the right to amend this Policy at any time to reflect changes in business operations, legal requirements, industry standards, or technological developments.
The latest version will always be available on our official website.
16. Contact Us
For questions regarding this Policy, regulatory matters, product authenticity, customer grievances, or responsible business practices, please contact:
ZYVORA Recovery Science
Customer Care
Email: care@zyvoracare.com
Phone: +91 96335 23369
We value your trust and remain committed to maintaining the highest standards of quality, transparency, compliance, and customer care.