Refund, Return & Cancellation Policy
At ZYVORA Recovery Science, we are committed to providing high-quality skincare products and an exceptional customer experience. We understand that situations may arise where you need to cancel an order, request a replacement, or seek a refund.
This Refund, Return & Cancellation Policy explains the conditions under which cancellations, returns, replacements, and refunds are accepted.
By placing an order on our website, you agree to this Policy.
1. Nature of Our Products
ZYVORA products are cosmetic and personal care products intended for external use only.
For hygiene, safety, and quality assurance reasons, most opened or used skincare products cannot be returned or exchanged, except where required by applicable law or where the product is received damaged, defective, or incorrect.
2. Order Cancellation
Before Shipment
Orders may be cancelled before they are dispatched.
If the cancellation request is approved before shipment, a full refund will be processed to the original payment method.
After Shipment
Once an order has been dispatched, it cannot be cancelled.
Customers may refer to the Return and Replacement sections below if eligible.
3. Return Eligibility
Returns are accepted only under the following circumstances:
- You received the wrong product.
- You received a damaged product.
- You received a defective product.
- You received an incomplete order.
- The product was damaged during transit.
To be eligible, you must contact us within 48 hours of delivery. Supporting photographs or videos may be required to verify your claim.
4. Products That Cannot Be Returned
For safety and hygiene reasons, the following items are not eligible for return, unless they were delivered damaged or incorrectly:
- Opened products
- Used products
- Products with broken safety seals
- Products damaged after delivery
- Products with altered or removed labels
- Free gifts
- Promotional items
- Clearance or final sale items (unless defective)
5. Replacement Policy
Eligible products may be replaced if:
- The wrong item was shipped.
- The product arrived damaged.
- Manufacturing defects are verified.
- The package was tampered with before delivery.
Replacement requests are subject to stock availability.
If the same product is unavailable, ZYVORA may, at its discretion:
- Offer an equivalent replacement,
- Issue store credit, or
- Process a refund.
6. Damaged Products
If your package or product arrives damaged:
Please contact us within 24 hours of delivery and provide:
- Order Number
- Clear photographs of the outer packaging
- Photographs of the damaged product
- Batch number (if visible)
- A brief description of the issue
Failure to report shipping damage promptly may affect claim eligibility with our logistics partners.
7. Incorrect Products
If you receive an item different from what you ordered:
Please notify us within 48 hours of delivery.
After verification, we will arrange for the incorrect item to be collected (where applicable) and send the correct product at no additional cost.
8. Missing Items
If your package is missing one or more products, contact us within 48 hours of delivery.
Please include:
- Order Number
- Photos of the parcel
- Photos of all products received
- Packing materials, if available
After verification, we will dispatch the missing product or issue an appropriate refund.
9. Refund Eligibility
Refunds may be approved in the following situations:
- Order cancelled before dispatch.
- Product unavailable after purchase.
- Confirmed lost shipment.
- Verified damaged product.
- Verified defective product.
- Incorrect product delivered.
- Duplicate payment.
- Other situations approved by ZYVORA at its sole discretion.
Refunds will not be issued simply because:
- You changed your mind.
- You no longer require the product.
- You ordered the wrong product.
- You dislike the fragrance, texture, or packaging.
- You expected different cosmetic results.
- The product does not suit your personal preference after use.
10. Skin Compatibility
Every individual’s skin is unique.
Results may vary depending on:
- Skin type
- Existing skin conditions
- Lifestyle
- Environment
- Product usage
- Individual sensitivity
ZYVORA cannot guarantee identical results for every customer.
We strongly recommend conducting a patch test before first use.
Refunds or returns are generally not available solely because a product did not meet personal expectations, unless the product is proven to be defective.
11. Refund Process
Once your refund request is approved:
- Refunds will be issued to the original payment method used during purchase.
- Processing times may vary depending on your bank or payment provider.
- Shipping charges are generally non-refundable unless the error was caused by ZYVORA.
12. Return Shipping
Where a return is approved due to:
- Incorrect product,
- Damaged product,
- Manufacturing defect, or
- Shipping error,
ZYVORA will arrange the return shipment or reimburse reasonable return shipping costs where applicable.
Customers may not return products without prior authorization.
13. Refused Deliveries
If a customer refuses delivery without a valid reason or provides an incorrect address that results in the shipment being returned:
- Original shipping charges may not be refunded.
- Additional shipping charges may apply for reshipment.
- Any refund will be processed only after the returned package is received and inspected.
14. Fraud Prevention
To protect our customers and business, ZYVORA reserves the right to reject refund or replacement requests involving:
- False claims
- Repeated abuse of the return process
- Missing products without evidence
- Tampered packaging
- Altered products
- Fraudulent transactions
In such cases, further action may be taken where permitted by law.
15. Promotional Products
Products received as:
- Free gifts
- Promotional items
- Contest rewards
- Giveaway products
cannot be exchanged, refunded, or redeemed for cash unless they arrive damaged or defective.
16. Force Majeure
Refunds or replacements may be delayed due to circumstances beyond our reasonable control, including natural disasters, government restrictions, transportation disruptions, pandemics, or other force majeure events.
17. Policy Updates
ZYVORA reserves the right to modify this Policy at any time.
The latest version published on our website shall apply to all future purchases.
18. Contact Us
For assistance with cancellations, returns, replacements, or refunds, please contact:
ZYVORA Recovery Science
Email: care@zyvoracare.com
Phone: +91 96335 23369
To help us process your request quickly, please include your Order Number and a detailed description of the issue.
By placing an order on the ZYVORA website, you acknowledge that you have read, understood, and agreed to this Refund, Return & Cancellation Policy.