At ZYVORA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order through our checkout, contact us, or use any of our services.
This Privacy Policy applies to all customers, visitors, and users of the ZYVORA website.
- Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personal Information
We may collect personal details such as:
- Full name
- Email address
- Mobile number
- Billing address
- Shipping address
- Order details
- Customer support messages
- Return, refund, cancellation, or exchange request details
Order and Checkout Information
When you place an order through our website checkout, we may collect and process details related to your purchase, including:
- Products ordered
- Quantity purchased
- Order value
- Billing and shipping details
- Payment status
- Order confirmation details
- Delivery and fulfillment status
- Refund or return history, if applicable
Payment Information
Payments on our website may be processed through secure third-party payment gateways connected with our checkout system.
ZYVORA does not directly store your full card number, UPI PIN, net banking password, CVV, or other sensitive payment credentials.
Payment-related information may be collected and processed by our payment gateway providers according to their own privacy policies, security standards, and applicable laws.
Technical Information
When you visit our website, certain technical data may be collected automatically, such as:
- IP address
- Device type
- Browser type
- Operating system
- Pages visited
- Time spent on pages
- Referring website or source
- Cookies and similar tracking technologies
This information helps us improve website performance, security, checkout experience, and customer service.
- How We Use Your Information
We may use your information for the following purposes:
- To process, confirm, and deliver your orders
- To manage checkout, payment confirmation, and order fulfillment
- To send order updates, shipping updates, and delivery notifications
- To process returns, refunds, replacements, and cancellations
- To respond to customer support requests
- To improve our website, checkout flow, products, and services
- To prevent fraud, misuse, unauthorized transactions, and security issues
- To send promotional offers, product updates, or marketing communications, where permitted
- To maintain business, accounting, tax, and legal records
- To comply with applicable laws, regulations, and lawful requests
We only collect and use information that is necessary for operating our website, processing orders, supporting customers, and improving our services.
- Use of SureCart and Third-Party Checkout Tools
Our website uses SureCart to manage checkout, orders, customer accounts, payments, subscriptions, refunds, and related e-commerce functions.
When you place an order through our website, certain personal, order, and transaction information may be processed through SureCart to complete your purchase and manage your order.
SureCart may process information such as:
- Customer name
- Email address
- Billing and shipping details
- Product and order details
- Payment status
- Transaction reference
- Refund or cancellation details
SureCart may also integrate with third-party payment gateways, tax tools, email services, automation tools, analytics tools, and fulfillment systems. These services may process your information as required to complete your transaction and support our business operations.
ZYVORA uses SureCart as part of its website checkout system, but third-party tools may have their own privacy policies and data handling practices.
- Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and website functionality.
Cookies may be used to:
- Remember your preferences
- Manage checkout sessions
- Maintain cart and order flow
- Improve website performance
- Understand website traffic and visitor behavior
- Support analytics, advertising, and marketing activities
- Improve security and prevent misuse
You can disable cookies through your browser settings. However, some website features, checkout functions, or payment processes may not work properly if cookies are disabled.
- Sharing of Information
We do not sell your personal information.
However, we may share your information with trusted third parties where necessary to run our business and serve you, including:
- SureCart and related checkout service providers
- Payment gateway providers
- Courier and logistics partners
- Website hosting providers
- Email, SMS, WhatsApp, or communication service providers
- Customer support tools
- Analytics and marketing service providers
- IT, security, and fraud prevention service providers
- Legal, accounting, tax, or regulatory professionals
- Government authorities, courts, or regulators, where required by law
We share only the information necessary for these parties to perform their services.
- Third-Party Services
Our website may use third-party services for checkout, payments, shipping, analytics, advertising, email communication, customer support, and website performance.
These third-party services may collect, process, store, or transfer your information according to their own privacy policies.
Such third-party services may include, but are not limited to:
- SureCart
- Payment gateway providers
- Shipping and logistics partners
- Email and SMS service providers
- WhatsApp communication tools
- Website hosting and security providers
- Analytics and advertising platforms
ZYVORA is not responsible for the privacy practices of third-party websites, platforms, payment providers, or service providers that are not owned or controlled by us.
- Data Security
We take reasonable security measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
These measures may include:
- Secure website hosting
- SSL encryption
- Restricted access to customer and order data
- Secure checkout and payment processing
- Use of trusted third-party service providers
- Internal data handling controls
- Security monitoring and fraud prevention practices
However, no online system, website, checkout platform, or method of electronic storage is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.
- Data Retention
We retain your personal information only for as long as necessary for the purposes described in this Privacy Policy.
Your information may be retained for:
- Order processing and fulfillment
- Customer support
- Returns, refunds, and exchanges
- Legal, tax, accounting, and regulatory compliance
- Fraud prevention and dispute resolution
- Business record maintenance
When your information is no longer required, we may securely delete, anonymize, or archive it as permitted by applicable law.
- Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, where legally permitted
- Withdraw consent for marketing communications
- Request details about how your information is used
- Raise a complaint regarding the handling of your personal information
To exercise your rights, please contact us using the details provided in this Privacy Policy.
We may need to verify your identity before processing certain privacy-related requests.
- Marketing Communications
With your consent or where permitted by law, we may contact you through email, SMS, WhatsApp, phone, or other communication channels for:
- Order updates
- Delivery updates
- Offers and discounts
- New product launches
- Customer feedback
- Promotional campaigns
- Important service announcements
You may opt out of promotional communications at any time by contacting us.
Even if you opt out of marketing messages, we may still send important order-related, payment-related, or service-related communications.
- Children’s Privacy
Our website and products are intended for use by adults or with the involvement of parents or guardians.
We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that a child has provided us personal information without proper consent, please contact us and we will take appropriate steps to remove such information.
- Product Reviews, Testimonials, and Feedback
If you submit a product review, testimonial, image, video, or feedback, we may use it for website display, marketing, social media, advertising, or promotional purposes.
We may display your name, review content, rating, image, video, or shared media, but we will not publish sensitive details such as your full address, phone number, payment details, or private order information.
- Links to Other Websites
Our website may contain links to third-party websites, payment pages, social media pages, or partner platforms.
Once you leave our website, we are not responsible for the privacy practices, content, policies, or security of those third-party websites. You should review their privacy policies before sharing any personal information.
- Legal Compliance and Disclosure
We may disclose your personal information if required by law, court order, regulatory authority, government request, or legal process.
We may also disclose information where necessary to:
- Protect our legal rights
- Prevent fraud or misuse
- Investigate suspicious activity
- Enforce our website terms and policies
- Protect the safety of customers, business partners, employees, or the public
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, checkout system, legal requirements, or data handling practices.
The updated version will be posted on this page with the revised effective date. We encourage you to review this Privacy Policy periodically.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
- Contact Us
For any questions, concerns, privacy requests, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us:
Email: care@zyvoracare.com
WhatsApp: +91 81299 02363
Call: +91 96335 23369
We will review your request and respond as soon as reasonably possible.
Effective Date: 01-June-2026
Brand Name: ZYVORA
Website: https://zyvoracare.com
